We are currently experiencing higher than normal call volumes. We apologize for any inconvenience. We'd like to remind you that you can also manage your account online, or review our Frequently Asked Questions.

Where do I send my payment after I switch to Direct Energy?

There are several different ways to pay your Direct Energy bill. They are listed here: www.directenergy.com/alberta/customer-support/bill-payment-options.

For mail, please send your payment to:
P.O. Box 1515
Calgary AB, T2P 4K2

Want to contact a customer care representative?

Please visit Contact Us and select your state or province of residence to view the contact information for your area.

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Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).