We are currently experiencing higher than normal call volumes. We apologize for any inconvenience. We'd like to remind you that you can also manage your account online, or review our Frequently Asked Questions.

Should I inform my bank that I've switched to Direct Energy?

If you are making your payment by telephone for the first time or are setting up your account for pre-authorized debit, please select Direct Energy (Alberta) or Direct Energy Essential Services from the list of payees.

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Please visit Contact Us and select your state or province of residence to view the contact information for your area.

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Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).