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for Utility Payment Deferral Program information and other helpful COVID-19 resources.
Should I inform my bank that I've switched to Direct Energy?
If you are making your payment by telephone for the first time or are setting up your account for pre-authorized debit, please select Direct Energy (Alberta) or Direct Energy Essential Services from the list of payees.
Want to contact a customer care representative?
Please visit Contact Us and select your state or province of residence to view the contact information for your area.