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Should I inform my bank that I've switched to Direct Energy?

If you are making your payment by telephone for the first time or are setting up your account for pre-authorized debit, please select Direct Energy (Alberta) or Direct Energy Essential Services from the list of payees.

Want to contact a customer care representative?

Please visit Contact Us and select your state or province of residence to view the contact information for your area.

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Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).