There are several different ways to pay your Direct Energy bill. They are listed here: http://www.directenergy.com/alberta/customer-support/bill-payment-options.
Please visit Contact Us and select your state or province of residence to view the contact information for your area.Contact Us
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).