Please contact our Customer Care line 1-866-374-6299 so that they may assist you with this process.
Bills are generated based on the consumption details we receive from your distributor. Direct Energy will mail an invoice to the mailing address you provided in your enrolment.
There are several different ways to pay your Direct Energy bill. They are listed here: http://www.directenergy.com/alberta/customer-support/bill-payment-options.
If you are making your payment by telephone for the first time or are setting up your account for pre-authorized debit, please select Direct Energy (Alberta) or Direct Energy Essential Services from the list of payees.
Please call our Customer Care line at 1-866-374-6299.
If you are switching from Direct Energy Regulated Services, your bill will be blue instead of pink. If you are switching from another provider, your bill will now come from Direct Energy.
There are several different ways to pay your Direct Energy bill. They are listed here: www.directenergy.com/alberta/customer-support/bill-payment-options.
For mail, please send your payment to:
P.O. Box 1515
Calgary AB, T2P ...
Direct Energy offers a variety of payment options from a Reoccurring Payment Plan on your credit card, to Budget Billing. There are also assistance programs provided by the Government of Alberta. The methods are listed here: www.directenergy.ca/alberta/customer-support/bill-payment-options.