How will I be billed by Direct Energy?
Bills are generated based on the consumption details we receive from your distributor. Direct Energy will mail an invoice to the mailing address you provided in your enrolment.
Want to contact a customer care representative?
Please visit Contact Us and select your state or province of residence to view the contact information for your area.
Contact Us
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).
