PLEASE BE ADVISED: While we upgrade our systems, access to the Direct Energy website, your Online
Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause.
How will I be billed by Direct Energy?
Bills are generated based on the consumption details we receive from your distributor. Direct Energy will mail an invoice to the mailing address you provided in your enrolment.
If you are making your payment by telephone for the first time or are setting up your account for pre-authorized debit, please select Direct Energy (Alberta) or Direct Energy Essential Services from the list of payees.
There are several different ways to pay your Direct Energy bill. They are listed here: www.directenergy.com/alberta/customer-support/bill-payment-options.
For mail, please send your payment to:
P.O. Box 1515
Calgary AB, T2P ...
Direct Energy offers a variety of payment options from a Reoccurring Payment Plan on your credit card, to Budget Billing. There are also assistance programs provided by the Government of Alberta. The methods are listed here: www.directenergy.ca/alberta/customer-support/bill-payment-options.
Have a question about a plan or need help placing an order?