We are currently experiencing higher than normal call volumes. We apologize for any inconvenience. We'd like to remind you that you can also manage your account online, or review our Frequently Asked Questions.

Do you offer different payment options?

Direct Energy offers a variety of payment options from a Reoccurring Payment Plan on your credit card, to Budget Billing. There are also assistance programs provided by the Government of Alberta. The methods are listed here: www.directenergy.ca/alberta/customer-support/bill-payment-options.

For your convenience, payments can also be made via our 24-hour automated phone system. Please call the Customer Care line 1-866-374-6299.

Want to contact a customer care representative?

Please visit Contact Us and select your state or province of residence to view the contact information for your area.

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Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).