Do you offer different payment options?
Direct Energy offers a variety of payment options from a Reoccurring Payment Plan on your credit card, to Budget Billing. There are also assistance programs provided by the Government of Alberta. The methods are listed here: www.directenergy.ca/alberta/customer-support/bill-payment-options.
For your convenience, payments can also be made via our 24-hour automated phone system. Please call the Customer Care line 1-866-374-6299.
Want to contact a customer care representative?
Please visit Contact Us and select your state or province of residence to view the contact information for your area.
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© 2021 Direct Energy. All Rights Reserved.
© 2021 Direct Energy. All Rights Reserved.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).
