Direct Energy

Paying Your Bill with Direct Energy
- How long does it take before my payment is posted to my Online Account Manager?
Billing & Payment
- How do I change the name on my Direct Energy account?
  Please contact our Customer Care line 1-866-374-6299 so that they may assist you with this process.
- How will I be billed by Direct Energy?
  Bills are generated based on the consumption details we receive from your distributor. Direct Energy will mail an invoice to the mailing address you provided in your enrolment.
- How do I pay my bill?
  There are several different ways to pay your Direct Energy bill. They are listed here: http://www.directenergy.com/alberta/customer-support/bill-payment-options.
- Should I inform my bank that I've switched to Direct Energy?
  If you are making your payment by telephone for the first time or are setting up your account for pre-authorized debit, please select Direct Energy (Alberta) or Direct Energy Essential Services from the list of payees.
- Who do I call if there is an error on my bill?
  Please call our Customer Care line at 1-866-374-6299.

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