ALBERTA HOME SERVICES
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Contact Direct Energy

Sign Up Now: 1-855-452-8869 Billing & Account: 1-866-374-6299

How do I report a power outage or natural gas leak?

If you have an emergency (like a power outage or natural gas leak), please locate your local utility company on your bill. This information can also be found in the Power Outage & Emergency section on the Contact Us page.

Disconnections, Reconnections, and Outages FAQs

  • How do I report a power outage or natural gas leak?

    If you have an emergency (like a power outage or natural gas leak), please locate your local utility company on your bill. This information can also be found in the Power Outage & Emergency section on the Contact Us page.

Have a question about a plan or need help placing an order?

Call us: 1-833-771-1412

Hours: 7:00am-9:00pm MST (Monday-Friday), 8:00am-4:30pm MST (Saturday)

To enroll, you will need:

  • To have an active utility account

  • To be the person named on the utility account

  • Your service address

  • Your billing address (if different)

  • Your contact details including email address

  • To be over the age of 18

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