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How do I report a power outage or natural gas leak?
If you have an emergency (like a power outage or natural gas leak), please locate your local utility company on your bill. This information can also be found in the Power Outage & Emergency section on the Contact Us page.
Want to contact a customer care representative?
Please visit Contact Us and select your state or province of residence to view the contact information for your area.
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© 2021 Direct Energy. All Rights Reserved.
© 2021 Direct Energy. All Rights Reserved.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).
