PLEASE BE ADVISED: While we upgrade our systems, access to the Direct Energy website, your Online
Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause.
Who can I talk to further about this? Where can I voice my concerns?
You may contact the Alberta Utilities Commission for further information. Alternatively, you can reach out to your Member of the Legislative Assembly's (MLA's) office.
The rider is not optional, it will apply to all consumers of natural gas and electricity, not just those who used the program. Even large commercial accounts that did not qualify for deferral will be asked to pay the rider.
The Utility Payment Deferral Program was implemented by the provincial government in response to the uncertainty caused by the COVID-19 pandemic. Utility customers were able to defer their bill payments between March 18, 2020...
The rider is $0.037 (3.7 cents) per GJ for gas; for electricity it is $0.43 (43 cents) per megawatt-hour (MWh), or 0.043 cents per kilowatt-hour (kWh).
The charge on an average residential natural gas bill will be approximately...
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