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USAPLEASE BE ADVISED: While we upgrade our systems, access to the Direct Energy website, your Online
Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause.
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Who can I talk to further about this? Where can I voice my concerns?
You may contact the Alberta Utilities Commission for further information. Alternatively, you can reach out to your Member of the Legislative Assembly's (MLA's) office.
Utility Payment Deferral Program Rate Rider FAQs
Do I have a choice?
The rider is not optional, it will apply to all consumers of natural gas and electricity, not just those who used the program. Even large commercial accounts that did not qualify for deferral will be asked to pay the rider.
If I switch companies will I still have to pay it?
Yes, the Distribution Rider will apply to all consumers regardless of which retailer you choose. Switching companies won't allow you to avoid the rider.
Who can I talk to further about this? Where can I voice my concerns?
You may contact the Alberta Utilities Commission for further information. Alternatively, you can reach out to your Member of the Legislative Assembly's (MLA's) office.
Why do I have to help pay for someone else's utility bill?
This policy has been placed on all retailers, including Direct Energy, by the Alberta government.
What is Utility Payment Deferral Program Rate Rider
The Utility Payment Deferral Program was implemented by the provincial government in response to the uncertainty caused by the COVID-19 pandemic. Utility customers were able to defer their bill payments between March 18, 2020...
How long will the rider appear on my bills?
It will be applied from November 1, 2021 to February 28, 2022.
How is the rider calculated and how much will I have to pay?
The rider is $0.037 (3.7 cents) per GJ for gas; for electricity it is $0.43 (43 cents) per megawatt-hour (MWh), or 0.043 cents per kilowatt-hour (kWh). The charge on an average residential natural gas bill will be approximately...
