PLEASE BE ADVISED: While we upgrade our systems, access to the Direct Energy website, your Online Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause. ×

Who can I talk to further about this? Where can I voice my concerns?

You may contact the Alberta Utilities Commission for further information. Alternatively, you can reach out to your Member of the Legislative Assembly's (MLA's) office.

Utility Payment Deferral Program Rate Rider FAQs

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