High Bill Frequently Asked Questions for Alberta, High Bill

High Bill FAQs

  • I'm on the budget billing plan and my bill has increased. Will this continue to happen?

    Budget billing is a great plan to help your bill amount remain consistent each month. There are a few possible reasons which may cause a change in your budget amount. Please keep in mind the following examples that may impact your budget billing amount:

    • Past due payments / or payment not yet received
    • Budget Billing settlement month
    • A significant change in customer's usage may cause a quarterly review
    We put together a guide to address any further questions you may have about your high bill. View it
  • Why has my bill increased so much from last month?

    A typical residential customer during the month of January consumes 20 GJ per month. The extraordinary cold spell (Jan. 1- Jan. 13) coupled with more time spent at home during the holiday season could typically contribute to higher usage (above the average of 20 GJ/month).

    We put together a guide to address any further questions you may have about your high bill. View it

  • Why are the distributor charges so high?

    ATCO Gas' costs for transmission and delivery (T&D) have both a fixed and variable component, based on usage and are the largest portion of a customer's bill. In the winter, they can be up to 65% of the total cost. The Carbon Levy of $1.011/GJ is also identified in the T&D section of the bill.

    We put together a guide to address any further questions you may have about your high bill. View it

  • How can I lower my energy consumption?

    We have several energy efficiency tips we can share with you. Visit our Learning Center where you can find energy efficiency tips for all seasons, as well as ideas on how to improve your home's energy efficiency.

    Your distributor ATCO also has some good information on their website at: www.atcoenergysense.com/For-Homeowners/Frequently-Asked-Questions

    We put together a guide to address any further questions you may have about your high bill. View it

  • How did the Carbon Levy charge affect my bill?

    The Carbon Levy took effect on January 1, 2017 and is a charge assessed by the Government of Alberta. It is based on your natural gas consumption at a rate of $1.517/GJ. For more information on the Carbon Levy please visit: www.climate.alberta.ca.

    We put together a guide to address any further questions you may have about your high bill. View it

  • I can't afford this bill. Are there any options for me?

    Absolutely! Direct Energy supports our customers and offers several ways to assist with managing your balance. We offer:

    • Payment Arrangements (Online account management / automated system)
    • Payment extension (Online account management / automated system)
    • In the future, you might consider our Budget Billing Plan as well

    Please visit www.directenergy.ca/alberta/customer-support/bill-payment-options to explore more details.

    We put together a guide to address any further questions you may have about your high bill. View it

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All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).

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