PLEASE BE ADVISED: While we upgrade our systems, access to the Direct Energy website, your Online Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause. ×

How do I enroll in Paperless Billing with Direct Energy?

The best time to sign up for paperless billing or electronic billing at the time of enrollment. If you are a current customer, you can log in to your Online Account Manager and enroll in paperless billing. Please note, it may take one to two billing cycles to begin receiving paperless billing.

Once enrolled in paperless billing, you will no longer receive a paper bill in the mail.

If at any time you would like to begin receiving paper bills in the mail, you will need to unsubscribe from paperless billing by visiting your Online Account Manager. Please note this also may take one to two billing cycles to go into effect on your account.

Billing Information FAQs

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