Frequently Asked Questions for Alberta

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  • About Direct Energy in Alberta

    • Who is Direct Energy?

      Direct Energy is one of North America's largest competitive energy suppliers of electricity, natural gas, and related services. Direct Energy operates in 10 Canadian provinces, 46 states in the U.S., and the District of Columbia,...

    • Why should I choose Direct Energy?

      Every day across North America, more than 6 million residential, business and services customers turn to Direct Energy for their electricity and natural gas, home energy services, energy efficient solutions and more. Direct Energy...

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© 2018 Direct Energy. All Rights Reserved.

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).