Never Worry About Breakdowns Again!

Purchase any Protection Policy and Get 3 Months Free!*

Your most critical home systems can break down without warning, sending you scrambling to find a repair professional for costly emergency service. But if you have a Protection Policy from Direct Energy, you can avoid the hassle, the uncertainty -- and best of all -- the high cost of unexpected repairs. Regular maintenance also helps to keep your equipment running safely and efficiently. Whether it's a breakdown or an annual maintenance, we have a policy for you – starting at just $21.45/month.

Policy Benefits

Heating Protection Policy

Cooling Protection Policy

Heating & Cooling Protection Policy

Extra Care Heating Protection Policy

Heating Care Heating & Cooling Protection Policy

365-day parts & labor coverage for residential natural gas furnaces checkmark   checkmark checkmark checkmark
Annual 22-point tune-up & preventative maintenance for heating unit (excludes duct work or ventilation system) checkmark   checkmark checkmark checkmark
Safety tests for carbon monoxide, gas leaks and combustion gas exhaust of furnace or hot water tank checkmark   checkmark checkmark checkmark
365-day parts & labor coverage for residential electric powered central air conditioning units   checkmark checkmark   checkmark
Annual 19-point tune-up & preventative maintenance for central air conditioning system   checkmark checkmark   checkmark
Includes costs to diagnose and replace defective parts for air conditioner parts that caused a leak (ancillary parts or equipment are excluded)   checkmark checkmark   checkmark
Includes cost of refrigerant recovery, evacuation of system and refill of a residential system only   checkmark checkmark   checkmark
10-point water heater tune-up including a tank flush for conventional tanks (when possible)       checkmark checkmark
Parts and labor coverage for water heater parts       checkmark checkmark
Includes 24hr EMERGENCY SERVICE? checkmark checkmark checkmark checkmark checkmark
Support of licensed technicians checkmark checkmark checkmark checkmark checkmark
Knowledgeable customer service agents ready to take your call checkmark checkmark checkmark checkmark checkmark
Stability of one of the largest home services providers checkmark checkmark checkmark checkmark checkmark
  $23.45/ month $21.45/ month $33.45/ month $28.95/ month $39.95/ month
*Protection policies and maintenance plans are complimentary for the first three months for new customers only. Following this period, we will begin billing you the regular price, and the plan will be renewed by Direct Energy on a yearly basis. GST applies. Yearly maintenance covers the maintenance required by the manufacturer. Protection policies are also available to all heating, cooling and water heater protection policy customers whose equipment is not operational (i.e. – no heat and no cooling). Certain terms and conditions apply, please call for details and pricing information. ^Direct Energy protection policies are offered by Trisura Guarantee Insurance Company. Direct Energy is an authorized representative of Trisura and will be performing various services on its behalf. Coverage is subject to exceptions in the Policy Terms and Conditions. The price is $23.45/mo. + GST or $28.95/mo. + GST.

? Available to all Heating and Cooling Protection Policy customers whose equipment is not operational (i.e., no heat, no cooling).
Protection Policies
In Calgary
1-403-910-0586 In Edmonton
1-780-306-1334

AB Protection Policy

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All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).

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