Service Available 24/7

When it's hot outside and your air conditioner breaks down in the evening or on the weekend, you need fast, reliable and safe service. Direct Energy Alberta provides air conditioner service 24 hours a day, 7 days a week so that you don't have to wait. Our highly-trained technicians provide the best quality in repair service to all brands and models. We have 25 trucks servicing homes across Calgary and Edmonton and the surrounding communities. We are committed to bringing cool comfort back to you and your family.

Our Air Conditioner Repair Service involves:

  • Diagnostic review of your air conditioner to determine the issues
  • Conduct repair safely and effectively - we're committed to getting it right the first time
  • Upon completion of repair, our technician will conduct an 8-point Safety check including testing for ambient carbon monoxide, hazard debris with the unit, test unit through full operational and safety cycle as per manufacturer's specifications

The Direct Energy Difference

  • Safety is our main concern. When you work with natural gas, electricity and water, it's important to have professionals look after the safety of your family and your home
  • Our highly-trained team includes master gas fitters and refrigeration and electrical technicians who have experience with all brands including Carrier, Trane, Amana, York and Lennox
  • We provide customer support and service 24 hours a day, 7 days a week because we know an air conditioner can breakdown at any time of the day

Special Offers

We'll do everything we can to repair your air conditioner but if it's time to replace it, we will waive our repair service fee when you purchase a new air conditioner from Direct Energy. View our latest Air Conditioner offers.

Hear What Our Customers Are Saying...

Timely service provided as agreed upon. Servicemen were polite and professional. Willing to demo and discuss best utility use. Completed job and was left in a clean and neat way.
Rick K., Edmonton
You have lined excellent people at the "end of the phone" in customer service - Both regular hours and after hours. Service was always quick. My furnace works - That's what counts.
Teresa M., Edmonton
This letter comes to tell you, thank you and commend you and your team, with much gratitude, for the fine work your gentlemen did at our home. Not only were they clean, and friendly, but they were articulate and quick to explain all that was being done. We were fortunate to tap into such expertise. We were quick to experience what true professionals can do when working hard and working together. I also appreciate your always keeping me in the loop and being "on my side" when we ran into problem areas. I know this has been a most trying job on everyone but the team of men you have working for you, and with you, inspire my confidence and I want to thank you all.
Sandy C., Calgary

Call for Repair Service

In Calgary:1-403-910-0586

In Edmonton:1-780-306-1334

Service Area

  • Calgary
  • Airdrie
  • Cochrane
  • Okotoks
  • Edmonton
  • Fort Saskatchewan
  • Sherwood Park
  • St. Albert
  • Stony Plan
  • Spruce Grove
  • Beaumount
  • Morinville
  • Leduc

© 2018 Direct Energy. All Rights Reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable.

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit or call 310-4822 (toll free in Alberta).