The Direct Energy Emergency Fund was created by Direct Energy, the United Way of Calgary and Area and the United Way Alberta Northwest to support Albertans in financial crisis due to overdue natural gas and electricity bills or disconnected utilities. To learn more, see our FAQs below.
The Direct Energy Emergency Fund was created by Direct Energy, the United Way of Calgary and Area and the United Way Alberta Northwest Region to focus specifically on providing emergency grants to Albertans who are in crisis and at risk of falling deeper into poverty due to utility bills in arrears or disconnection notices. It is funded through a donation made by Direct Energy but administered entirely through the United Way's partner agencies.
Any Albertan experiencing a utility related financial crisis and living within the service areas of the United Way of Calgary and Area and the United Way Alberta Northwest Region may contact 211 to be referred to a partner agency for assessment.
211 is a free, confidential, multilingual, 24 hour information and referral system. 211 provides information on government and community based health and social services. 211 is available in certain regions across the province, including Calgary and Edmonton.
The funds are currently only available to Albertans within the service areas for the United Way of Calgary and Area and the Alberta Northwest Region. This includes:
|Calgary and Area||Alberta Northwest Region|
|High River||Fox Creek|
No. The fund is available to all Albertans served by the United Way of Calgary and Area and the United Way Alberta Northwest Region, regardless of your provider .
Please contact 211. They will assess your need for support, manage your case and determine if funds are available. No utility provider, including Direct Energy or Direct Energy Regulated Services, will have involvement in your application or funding outcome. The fund is solely managed by the agency partners supported by the United Way of Calgary and Area and the United Way Alberta Northwest Region.
Please contact 211 and they will be able assist you.
The fund was created to assist Albertans experiencing a utility related financial crisis. Disconnected or pending disconnected utilities are not a specific requirement. Funding eligibility is assessed through the United Way and their partner agencies. Please contact 211 directly.
Direct Energy made a financial commitment to the United Way of Calgary and Area and the United Way Alberta Northwest Region to assist vulnerable Albertans and those experiencing a financial crisis due to overdue natural gas and electric bills or discontinued utilities. Existing programs are available across Alberta which the Utilities Consumer Advocate can assist with. The UCA can be reached at:
Phone: 310-4822 (In Alberta) or www.ucahelps.alberta.ca/financial-assistance.aspx