What is the Direct Energy Emergency Fund?

The Direct Energy Emergency Fund was created by Direct Energy and the United Way of Calgary and Area and the United Way of the Alberta Capital Region to support Albertans in financial crisis due to overdue natural gas and electricity bills or disconnected utilities. To learn more, see our FAQs below.


Frequently Asked Questions

What is the Direct Energy Emergency Fund?

The Direct Energy Emergency Fund was created by Direct Energy and the United Way of Calgary and Area and the United Way of the Alberta Capital Region to focus specifically on providing emergency grants to Albertans who are in crisis and at risk of falling deeper into poverty due to utility bills in arrears or disconnection notices. It is funded through a $500,000 donation made by Direct Energy but administered entirely through the United Way's partner agencies.

Who is eligible to receive funding?

Any Albertan experiencing a utility related financial crisis and living within the service areas of the United Way of Calgary and Area and the United Way of the Alberta Capital Region may contact 211 to be referred to a partner agency for assessment.

What is 211?

211 is a free, confidential, multilingual, 24 hour information and referral system. 211 provides information on government and community based health and social services. 211 is available in certain regions across the province, including Calgary and Edmonton.

What happens if I don't live in Calgary or Edmonton, can I still get funding?

The funds are currently only available to Albertans within the service areas for the United Way of Calgary and Area and the Alberta Capital Region (available in late June). This includes:

Calgary and Area Alberta Capital Region
Calgary Edmonton
Chestermere Fort Saskatchewan
Cochrane Sherwood Park
High River Spruce Grove
Okotoks St. Alberta
Strathmore Leduc
Airdrie Stony Plain
County of Strathcona
County of Parkland

Do I need to be a Direct Energy or Direct Energy Regulated Services customer?

No. The fund is available to all Albertans served by the United Way of Calgary and Area and the United Way of the Alberta Capital Region, regardless of your provider .

How much funding am I able to receive?

Please contact 211. They will assess your need for support and manage your case. No utility provider, including Direct Energy or Direct Energy Regulated Services, will have involvement in your application or funding outcome. The fund is solely managed by the agency partners supported by the United Way of Calgary and Area and the United Way of the Alberta Capital Region.

Who do I contact if I have questions about the Direct Energy Emergency Fund?

Please contact 211 and they will be able assist you .

Do I need to have a pending disconnection notice to receive assistance?

The fund was created to assist Albertans experiencing a utility related financial crisis. Disconnected or pending disconnected utilities are not a specific requirement. Funding eligibility is assessed through the United Way and their partner agencies. Please contact 211 directly.

Are there plans to offer this program in other parts of Alberta?

Direct Energy made a three-year financial commitment to the United Way of Calgary and Area and the United Way of the Alberta Capital Region to assist vulnerable Albertans and those experiencing a financial crisis due to overdue natural gas and electric bills or discontinued utilities. Existing programs are available across Alberta which the Utilities Consumer Advocate can assist with. The UCA can be reached at:


© 2017 Direct Energy. All Rights Reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable.

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).

Norton Secured