If you have questions about your service, billing, or any other concerns, we're here to help!
For your Home
Phone
1-866-374-6299
Email
DEAlbertaHelp@directenergy.com
Fax
1-866-374-6199
Postal Service
Direct Energy
P.O. Box 1515
Calgary, AB T2P 4K2
Business Energy
Commercial Electricity & Gas
1-866-867-8167
(Mon - Fri: 8:00 a.m.-6:00 p.m. MST)
Email: Sign Up
A typical residential customer during the month of January consumes 20 GJ per month. Extraordinary cold spells coupled with more time spent at home could typically contribute to higher usage (above the average of 20 GJ/month). You may also have been billed for more days than last month.
You can check your bill to see how many days you were billed for and compare it to the number of days you were billed for on your previous invoice. For example, if your December invoice shows you were billed for 20 days and your January bill shows you were being billed for 40 days, this could be one of the reasons your bill is higher this month.
Absolutely! Direct Energy supports our customers and offers several ways to assist with managing your balance. We offer:
Some businesses require more power than others, and Direct Energy Default Supply service is specifically designed to meet the needs of high consumption customers. Customers who consume more than 250 megawatt hours of electricity annually are no longer eligible for the Regulated Rate Option (RRO) offered by Direct Energy Regulated Services, and will be enrolled into our Default Supply rate.
You can transfer your existing Direct Energy service online quite easily. First, you will need to log into your Online Account Manager with your Username and Password. Once you've logged in, the "Transfer Service" link should be on the top navigation menu. When you click that link, you will be asked to provide the following information:
When you click the button to confirm your transfer information, you will be presented with a range of plan options and the current rates for those plans in your new service area.
If you are not able to process the transfer online, or if you do not see the "Transfer Service" link or the plan option you would prefer, please call Customer Service at 1-888-305-3828 so that a representative can assist you.
This page serves as the hub for our online customer care resources. We want to ensure that you have access to all the information you might need, want, or desire as a Direct Energy customer. Therefore, we've put together a comprehensive collection of links below for your convenience.
Business Energy
Commercial Electricity & Gas
1-866-867-8167
(Mon - Fri: 8:00 a.m.-6:00 p.m. MST)
Email: Sign Up
For your Home
Phone
1-866-374-6299
Fax
1-866-374-6199
Postal Service
Direct Energy
P.O. Box 1515
Calgary, AB T2P 4K2
Business Energy
Current customers – White Invoices
Account Numbers Starting With 64
1-866-867-8167
(Mon - Fri, 8:00am - 6:00pm MST)
Account Numbers Starting With 80
1-866-465-1262
Current customers – Blue Invoices
Account Numbers Starting With 78
1-866-374-6299
Electricity Distributor
ATCO Electric LTD
1-800-668-5506
City of Lethbridge
1-403-320-3940
ENMAX Power Corporation
1-403-514-6100
EPCOR Distribution Inc.
1-780-412-4500
Fortis Alberta
1-866-310-9473
Municipality of Crowsnest Pass
1-403-562-2021
Town of Fort Macleod
1-403-308-0735
Town of Panoka
1-403-783-4431
Natural Gas Distributor
AltaGas Utilities Inc.
1-866-222-2068
ATCO Gas & Pipelines Ltd.
1-800-511-3447
For your Home
We've made it easy for Albertans to pay their bills. Learn about the different options that work best for you and your lifestyle.
View Your Bill Pay OptionsResidential Energy, Corporate
Direct Energy
12 Greenway Plaza
Suite 250
Houston, TX 77046
Small Business Energy & Large Business Energy
Direct Energy
1001 Liberty Avenue,
12th Floor
Pittsburgh, PA 15222
1-800-830-5923