Recurring Payment Plan Terms and Conditions

The following terms and conditions apply to the Recurring Payment Plan for Alberta Residential Energy services in Alberta De-Regulated.

I (We) acknowledge that this authorization is provided for the benefit of Direct Energy, a business unit of Direct Energy Marketing Limited ("Direct Energy"), and my (our) bank and is provided in consideration of my (our) bank agreeing to process debits and credits against my (our) account in accordance with the rules of the Canadian Payments Association.

I (We) warrant and guarantee that all persons whose signatures are required to sign on this account have signed the Recurring Payment Service Agreement.

I (We) hereby authorize Direct Energy to draw or deposit on my (our) account number with the branch of the financial institution I (we) maintain an account. This authorization may be cancelled at any time upon notice by me (us).

I (We) acknowledge that, in order to revoke this authorization, notice of revocation must be provided to Direct Energy .

I (We) acknowledge that provision and delivery of this authorization to Direct Energy constitutes delivery by me to my bank. Any delivery of this authorization to Direct Energy constitutes delivery by me (us).

I (We) undertake to inform Direct Energy, in writing of any change in the account information provided in this authorization at least 10 days prior to the next due date of the Pre-Authorized Debit (PAD).

I (We) acknowledge that my (our) bank is not required to verify that a PAD has been issued in accordance with the particulars of my (our) authorization including, but not limited to, the amount.

I (We) acknowledge that my (our) bank is not required to verify that any purpose of payment for which the PAD was issued has been fulfilled by Direct Energy as a condition to honoring a PAD issued or caused to be issued by Direct Energy on my (our) account. Revocation of this authorization does not terminate any contract for goods or services that exists between me (us) and Direct Energy. My (Our) authorization applies only to the method of payment and does not otherwise have any bearing on the contract for goods or services exchanged.

A PAD may be disputed by me (us) under the following conditions:

  1. The PAD was not drawn in accordance with my (our) authorization; or
  2. The authorization was revoked; or
  3. Pre-Authorization was not received.

I (We) acknowledge that in order to be reimbursed, a declaration to the effect that either (1), (2) or (3) took place, must be completed and presented to the branch of the financial institution holding my (our) account up to and including 90 calendar days in the case of a personal/household PAD (or up to, and including, 10 business days in the case of a business PAD), after the date on which the PAD in dispute was posted to my (our) account.

I (We) acknowledge that a claim on the basis that my (our) authorization was revoked, or any other reason, is a matter to be resolved solely between Direct Energy and me (us), when disputing any PAD after 90 calendar days in the case of a personal/household PAD (or 10 business days in the case of a business PAD).

I (We) acknowledge that upon finalizing my bill with Direct Energy, the amount will be withdrawn or refunded from/to my (our) account. Unless my (our) Direct Energy account is in a business name and/or classified other than as a residential customer, recurring payment debits shall be designated as personal/ household and handled in that manner.

DEFINITIONS:

Business PAD: Means a PAD (Pre-Authorized Debit in paper, electronic or other form) drawn on the account of a Payer such as, but not limited to, a corporation, an organization, a trade, an association, a government entity, a profession, a venture or an enterprise, for the payment of goods and services related to commercial activities of the Payer.

Personal/Household PAD: Means a PAD drawn on the account of a Payer for payments such as, but not limited to, charitable donations, RESP and Spousal RRSP contributions, mortgage installments, utility bills, insurance premiums, membership fees, property taxes, credit card billings and payment for other consumer goods and services.

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All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).