Business Energy
Commercial Electricity & Gas
1-866-867-8167
(Mon - Fri: 8:00am-4:00 pm MST)
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Think of it as us being in the right place at your right time. Whenever you need help, we want to be there to provide it. You can reach out to us over the phone, e-mail, Facebook, and Twitter to get the assistance you need.
Frequently Asked Questions
You have questions? We have answers, and we want to provide them when you need them most. Our helpful FAQ section will address your concerns - from electricity and natural gas, to home services, rewards, products, and beyond.
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Still Need Help?
If you couldn't locate the appropriate question or the answer you needed in the FAQ section, we can still help. The list of links below provides phone numbers you can call for other customer service needs, including residential and business service with Direct Energy and reporting a power emergency in your area. In case of power outage or gas leak, please contact the local utility company for your area.
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Support for Energy Customers
For your Home
Phone
1-866-374-6299
Fax
1-866-374-6199
Postal Service
Direct Energy
P.O. Box 1515
Calgary, AB T2P 4K2
Business Energy
Current customers – White Invoices
Account Numbers Starting With 64
1-866-867-8167
(Mon - Fri, 8:00am - 4:00pm MST)
Account Numbers Starting With 80
1-866-465-1262
Current customers – Blue Invoices
Account Numbers Starting With 78
1-866-374-6299
Need Help with Home Services
1-844-DEHELPS (1-844-334-3577)
Duct Cleaning
Heating & Cooling Repair
Heating & Cooling Sales
Protection Plans
Water Heaters
Power Outage & Emergency
Electricity Distributor
ATCO Electric LTD
1-800-668-5506
City of Lethbridge
1-403-320-3940
ENMAX Power Corporation
1-403-310-2010
EPCOR Distribution Inc.
1-780-412-4500
Fortis Alberta
1-866-310-9473
Municipality of Crowsnest Pass
1-403-562-2021
Town of Fort Macleod
1-403-308-0735
Town of Panoka
1-403-783-4431
Natural Gas Distributor
AltaGas Utilities Inc.
1-866-222-2068
ATCO Gas & Pipelines Ltd.
1-800-511-3447
Pay Your Bill
For your Home
We've made it easy for Albertans to pay their bills. Learn about the different options that work best for you and your lifestyle.
Corporate
Residential Energy, Corporate
Direct Energy
12 Greenway Plaza
Suite 250
Houston, TX 77046
Small Business Energy & Large Business Energy
Direct Energy
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222
1-800-830-5923
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© 2019 Direct Energy. All Rights Reserved.
© 2019 Direct Energy. All Rights Reserved.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).
