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Think of it as us being in the right place at your right time. Whenever you need help, we want to be there to provide it. You can reach out to us over the phone, e-mail, Facebook, and Twitter to get the assistance you need.
Frequently Asked Questions
You have questions? We have answers, and we want to provide them when you need them most. Our helpful FAQ section will address your concerns - from electricity and natural gas, to home services, rewards, products, and beyond.
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Still Need Help?
This page serves as the hub for all of our online customer care resources. We want to make sure that you have access to all the information you might need, want, or desire as a Direct Energy customer. For your convenience, we've put together a comprehensive collection of links below.
Business Energy
Commercial Electricity & Gas
1-866-867-8167
(Mon - Fri: 8:00 a.m.-6:00 p.m. MST)
Email: Sign Up
For your Home
Phone
1-866-374-6299
Fax
1-866-374-6199
Postal Service
Direct Energy
P.O. Box 1515
Calgary, AB T2P 4K2
Business Energy
Current customers – White Invoices
Account Numbers Starting With 64
1-866-867-8167
(Mon - Fri, 8:00am - 6:00pm MST)
Account Numbers Starting With 80
1-866-465-1262
Current customers – Blue Invoices
Account Numbers Starting With 78
1-866-374-6299
Electricity Distributor
ATCO Electric LTD
1-800-668-5506
City of Lethbridge
1-403-320-3940
ENMAX Power Corporation
1-403-514-6100
EPCOR Distribution Inc.
1-780-412-4500
Fortis Alberta
1-866-310-9473
Municipality of Crowsnest Pass
1-403-562-2021
Town of Fort Macleod
1-403-308-0735
Town of Panoka
1-403-783-4431
Natural Gas Distributor
AltaGas Utilities Inc.
1-866-222-2068
ATCO Gas & Pipelines Ltd.
1-800-511-3447
For your Home
We've made it easy for Albertans to pay their bills. Learn about the different options that work best for you and your lifestyle.
View Your Bill Pay OptionsResidential Energy, Corporate
Direct Energy
12 Greenway Plaza
Suite 250
Houston, TX 77046
Small Business Energy & Large Business Energy
Direct Energy
1001 Liberty Avenue,
12th Floor
Pittsburgh, PA 15222
1-800-830-5923
