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Think of it as us being in the right place at your right time. Whenever you need help, we want to be there to provide it. You can reach out to us over the phone, e-mail, Facebook, and Twitter to get the assistance you need.

Frequently Asked Questions

You have questions? We have answers, and we want to provide them when you need them most. Our helpful FAQ section will address your concerns - from electricity and natural gas, to home services, rewards, products, and beyond.

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EMERGENCY CONTACT INFO Electricity
ENMAX Power 1-877-579-7999
Fortis Alberta 310-WIRE (9473)

Natural Gas
ATCO Gas 1-800-511-3447
AltaGas Utility 1-866-222-2068

Still Need Help?

If you couldn't locate the appropriate question or the answer you needed in the FAQ section, we can still help. The list of links below provides phone numbers you can call for other customer service needs, including residential and business service with Direct Energy and reporting a power emergency in your area. In case of power outage or gas leak, please contact the local utility company for your area.

Sign Up for Energy

For Your Home

Sign Up Online

1-866-374-6299

Move Your Service
1-866-374-6299

Business Energy

Electricity & Gas
1-866-867-8167
(Mon - Fri: 8:00am-4:00 pm MST)
Email: Sign Up

Services
1-888-393-5553
(24 hours a day, 7 days a week)
Email: Sign Up

Support for Energy Customers

For your Home

Phone
1-866-374-6299

Fax
1-866-374-6199

Postal Service
Direct Energy
P.O. Box 1515
Calgary, AB T2P 4K2

Business Energy

Current customers – White Invoices

Account Numbers Starting With 64
1-866-867-8167
(Mon - Fri, 8:00am - 4:00pm MST)

Account Numbers Starting With 80
1-866-465-1262

Current customers – Blue Invoices

Account Numbers Starting With 78
1-866-374-6299

Need Help with Home Services
1-844-DEHELPS (1-844-334-3577)

Duct Cleaning

Heating & Cooling Repair

Heating & Cooling Sales

Protection Plans

Water Heaters

Power Outage & Emergency

Electricity Distributor

ATCO Electric LTD
1-800-668-5506

City of Lethbridge
1-403-320-3940

ENMAX Power Corporation
1-403-310-2010

EPCOR Distribution Inc.
1-780-412-4500

Fortis Alberta
1-866-310-9473

Municipality of Crowsnest Pass
1-403-562-2021

Town of Fort Macleod
1-403-308-0735

Town of Panoka
1-403-783-4431

Natural Gas Distributor

AltaGas Utilities Inc.
1-866-222-2068

ATCO Gas & Pipelines Ltd.
1-800-511-3447

Pay Your Bill

For your Home

We've made it easy for Albertans to pay their bills. Learn about the different options that work best for you and your lifestyle.

View Your Bill Pay Options

Corporate

Residential Energy, Corporate

Direct Energy
12 Greenway Plaza
Suite 250
Houston, TX 77046

Small Business Energy & Large Business Energy

Direct Energy
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222
1-800-830-5923

Social Media

Direct Energy on Facebook

Direct Energy on Twitter


© 2017 Direct Energy. All Rights Reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable.

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).

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