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Think of it as us being in the right place at your right time. Whenever you need help, we want to be there to provide it. You can reach out to us over the phone, e-mail, Facebook, and Twitter to get the assistance you need.

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Frequently Asked Questions

You have questions? We have answers, and we want to provide them when you need them most. Our helpful FAQ section will address your concerns - from electricity and natural gas, to home services, rewards, products, and beyond.

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Still Need Help?

This page serves as the hub for all of our online customer care resources. We want to make sure that you have access to all the information you might need, want, or desire as a Direct Energy customer. For your convenience, we've put together a comprehensive collection of links below.

For your Home

Sign Up Online
1-866-374-6299

Move Your Service
1-866-374-6299

Business Energy

Commercial Electricity & Gas
1-866-867-8167
(Mon - Fri: 8:00 a.m.-6:00 p.m. MST)
Email: Sign Up

For your Home

Phone
1-866-374-6299

Fax
1-866-374-6199

Postal Service
Direct Energy
P.O. Box 1515
Calgary, AB T2P 4K2

Business Energy

Current customers – White Invoices

Account Numbers Starting With 64
1-866-867-8167
(Mon - Fri, 8:00am - 6:00pm MST)

Account Numbers Starting With 80
1-866-465-1262

Current customers – Blue Invoices

Account Numbers Starting With 78
1-866-374-6299

1-844-DEHELPS (1-844-334-3577)

Heating & Cooling Repair

Heating & Cooling Sales

Protection Plans

Water Heaters

Electricity Distributor

ATCO Electric LTD
1-800-668-5506

City of Lethbridge
1-403-320-3940

ENMAX Power Corporation
1-403-514-6100

EPCOR Distribution Inc.
1-780-412-4500

Fortis Alberta
1-866-310-9473

Municipality of Crowsnest Pass
1-403-562-2021

Town of Fort Macleod
1-403-308-0735

Town of Panoka
1-403-783-4431

Natural Gas Distributor

AltaGas Utilities Inc.
1-866-222-2068

ATCO Gas & Pipelines Ltd.
1-800-511-3447

For your Home

We've made it easy for Albertans to pay their bills. Learn about the different options that work best for you and your lifestyle.

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Residential Energy, Corporate

Direct Energy
12 Greenway Plaza
Suite 250
Houston, TX 77046

Small Business Energy & Large Business Energy

Direct Energy
1001 Liberty Avenue,
12th Floor
Pittsburgh, PA 15222
1-800-830-5923

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