The amount you pay is a calculation based on long range weather forecasts, current and forecasted rates for the cost of gas or electricity, and the record of consumption of gas or electricity for the home in the past. After all factors are considered, the estimate is divided into equal monthly payments. Payments for newly constructed homes are based on square meters and the number of appliances. Once a year, your annual actual costs and budget payments are compared. If your total actual costs are more or less than you paid, we will adjust your monthly payment in the next budget period.
When is the best time to join?
You can request to enroll in the budget payment plan any time of the year as long as you've met the above listed requirements.
Are meter readings still needed?
Yes, to ensure your monthly natural gas and/or electricity charges and the budget amount are accurate.
When will my budget amount change?
Your budget amount could change when there is a significant change in natural gas and/or electricity costs, the amount of consumption you use, or at the time of budget settlement. Please let us know if you install additional appliances or renovate your home.
What is the budget settlement?
Once a year, your annual actual costs and budget payments are compared. If your total actual costs are more or less than you paid, we will adjust your monthly payment for the next budget period.
The goal of the budget payment plan is to have the reconciliation balance at the end of the twelve months to be as close to $0.00 as possible. Customers wishing to have their settlement handled in a different way should contact our Customer Assistance Center.
Our objective is to credit customers as quickly and efficiently as possible.
- Customers with a credit of less than one budget payment after their charges for the settlement month are calculated, will have their first payment of the new budget year (May) reduced by the amount of the credit.
If a customer owes money, their amount owing will be rolled into the next budget plan. The total debit will be divided by 12 and applied to each of 12 monthly payments in the next budget plan year. The minimum debit applied is $1/month.
Customers wishing to have their settlement handled in a different way should contact our Customer Assistance Center at 1-866-374-6299.