Bill Payment Options

What is easiest for you when it comes to paying your bills? From signing up for a Recurring Payment Plan, to simply mailing a cheque to the address that appears on the back of the first page of your bill, we have payment options that suit your needs and lifestyle.

Pay Online

Pay your bill anytime from the comfort of your own home with your Online Account Manager. Payments post immediately to your Direct Energy account. Pay My Bill Online

Pay by epost™

We've teamed up with epost™ from Canada Post to receive your bills in one place, safe and securely, all online! Please visit epost to sign up and/or add Direct Energy as a mailer. Terms and Conditions.

Pay by Mail

Please send cheque or money order payments to:
Direct Energy
P.O. Box 1515, Station M
Calgary, AB T2P 4K2

Budget Payment Plan

We make an estimate on what your monthly payments will be depending on a few factors, like home size and past energy usage. Learn more about Budget Payment Plan

Multiple Sites Payment Allocation Form

Need to make a payment for more than one account? Download and fill out this form to pay for multiple accounts with one cheque. Remember to send to the address on the back of the first page of your bill.

Pay in Person, Online, or by Phone

You can pay your bill in person at most banks and financial institutions. Keep in mind that a transaction fee may be charged at the time of payment.

For online banking, please contact your financial institution to enroll in this payment option. When setting up your account for pre-authorized debit, select Direct Energy (Alberta) or Direct Energy Essential Services from the list of payees.

No internet access? No problem. We also accept payments by phone. Make an easy payment with a credit card or bank account by calling us at 1-866-374-6299.

With Our Recurring Payment Plan

Save time and forget about late payment worries by signing up for our Recurring Payment Plan.

With this free service, your Direct Energy energy bill will be deducted electronically from your bank account each month. You'll save on postage and cheque-writing costs, plus your payments will always be on time — even when you're away from home.

To join the Recurring Payment Plan, all that's required is to:

Print the application form (PDF: 140k).
Read the Terms and Conditions.
Complete and sign the form.
Send the form and a blank personalized cheque to us using one of these methods:
- By Fax:
  1-844-881-4792
- By Email:
  PaymentsDeregulated@directenergy.com
- By Mail:
  Recurring Payment Plan
  Direct Energy
  P.O. Box 1515, Station M
  Calgary, AB T2P 4K2

How does it work?

Once enrolled, you will continue to receive a statement each month.
Your statement will show the amount and date your payment will be deducted from your bank account.
A message will appear on your statement each month to keep you informed of your transactions.

When is the payment withdrawn from my account?

Watch for a message on your bill to indicate you are on the plan.
The date and withdrawal amount will be shown on your bill.
Your payment will be withdrawn the morning of your billing due date.

Note: To avoid a charge for insufficient funds (NSF), sufficient funds or bank approved overdraft protection must be available when payment is due.

What if your bank account changes?

Simply advise us in writing and include your new personalized cheque marked VOID. We'll do the rest.

Government of Alberta Assistance Programs

We understand these are challenging economic times for many Albertans. The Government of Alberta helps people meet their basic needs, find jobs and upgrade their skills to get better jobs. For more information, call 780-644-9992 (1-877-644-9992 toll-free outside Edmonton) or visit www.albertasupports.ca.

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All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).