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Your Direct Energy energy bill will be deducted electronically from your credit card or bank account each month with this free service. Plus, you may be eligible for additional perks if you use your credit card.*
You'll also save on postage and cheque-writing costs, and your payments will always be on time, even when you're away from home.
*Credit card bonus offers will depend on the terms and conditions of the credit card company.
Choose From One of Our Easy Bill Payment Options
Payment Options
Pay Online Through Your Account
Pay your bill and manage your Direct Energy account through your Online Account Manager.
Make a One-Time Payment
No time to log in? Pay your bill right now through our fastest payment method!
Sign Up for Auto Pay
Set up Auto Pay to avoid missing a payment and late fees.
Pay By Phone
Call our automated phone system to pay your bill at your convenience, 24/7/365.
Direct Energy customers:
1-866-374-6299
Pay by Mail
Direct Energy
P.O. Box 1515, Station M
Calgary, AB T2P 4K2
Write your cheque or money order payable to Direct Energy. Be sure and write your account number on your check or money order.
Pay by Bank
Contact your bank or financial institution for details. Set up payments as "Direct Energy" from the list of payees listed on your account.
Average Billing
Average Billing allows you to pay a rolling average monthly amount, spreading your energy costs throughout the year and making it more manageable.
Multiple Sites Payment Allocation Form
Need to make a payment for more than one account? Download and fill out this form to pay for multiple accounts with one cheque. Remember to send to the address on the back of the first page of your bill.
Assistance Programs
Financial assistance may be available for consumers experiencing financial difficulty in paying their utility invoices. Learn more about available resources in Alberta.
Save time and avoid late fees when you sign up for Auto Pay!
How does Auto Pay Work?
How do I sign up for Auto Pay?
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The easiest way to enroll in Auto Pay is to Sign Up or Log In to your Online Account.
To enroll by Fax, Email or Mail:
- Print the application form
- Read the Terms and Conditions.
- Complete and sign the form.
- Send the form and a blank personalized cheque to us using one of these methods:
- By Mail:
Auto Pay Plan
Direct Energy
P.O. Box 1515, Station M
Calgary, AB T2P 4K2 - By Fax:
1-844-881-4792 - By Email:
PaymentsDeregulated@directenergy.com
- By Mail:
When is the payment withdrawn from my account?
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- Watch for a message on your bill to indicate you are on the plan.
- The date and withdrawal amount will be shown on your bill.
- Your payment will be withdrawn the morning of your billing due date.
Note: To avoid a charge for insufficient funds (NSF), sufficient funds or bank approved overdraft protection must be available when payment is due.
What if my bank account changes?
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Simply advise us in writing and include your new personalized cheque marked VOID. We'll do the rest.
Just switched to Direct Energy as your energy provider?
Please note that you will receive your first bill approximately 30 days after we receive the necessary account information from your local utility. We will send out your bill once per month. If you have not received a recent bill from us, please call us at 1-866-374-6299 for assistance.
Bill Payment Options
If you are unable to pay the complete amount of your current bill, you may qualify to pay in installments on an overdue balance until payment is complete.
Contact Customer Service to discuss your situation.
Have a question about a plan or need help placing an order?
Call us: 1-866-374-6299
Hours: 7:00am - 9:00pm MST (Monday-Friday), 8:00am - 4:30pm MST (Saturday),
Closed Sundays
To enroll, you will need:
- To be the person named on the utility account
- Your service address
- Your billing address (if different)
- Your contact details including email address
- To be over the age of 18