Bill Payment Options

Budget Payment Plan

We make an estimate on what your monthly payments will be depending on a few factors, like home size and past energy usage. Learn more about Budget Payment Plan

Multiple Sites Payment Allocation Form

Need to make a payment for more than one account? Download and fill out this form to pay for multiple accounts with one cheque. Remember to send to the address on the back of the first page of your bill.

With Our Recurring Payment Plan

Save time and forget about late payment worries by signing up for our Recurring Payment Plan.

With this free service, your Direct Energy energy bill will be deducted electronically from your bank account each month. You'll save on postage and cheque-writing costs, plus your payments will always be on time — even when you're away from home.

To join the Recurring Payment Plan, all that's required is to:

1. Print the application form (PDF: 140k).
2. Read the Terms and Conditions.
3. Complete and sign the form.
4. Send the form and a blank personalized cheque to us using one of these methods:
   • 
     By Fax:
     1-844-881-4792
     
     
   • 
     By Email:
     PaymentsDeregulated@directenergy.com
     
     
   • 
     By Mail:
     Recurring Payment Plan
     Direct Energy
     P.O. Box 1515, Station M
     Calgary, AB T2P 4K2
     
     

Government of Alberta Assistance Programs

We understand these are challenging economic times for many Albertans. The Government of Alberta helps people meet their basic needs, find jobs and upgrade their skills to get better jobs. For more information, call 780-644-9992 (1-877-644-9992 toll-free outside Edmonton) or visit www.albertasupports.ca.